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Frequently Asked Questions

At Dscountpoint, we want your shopping experience to be smooth and worry-free. Below you’ll find answers to the most common questions about orders, payments, delivery, returns, and more. If you can’t find the information you’re looking for, feel free to reach out to our friendly support team at support@dscountpoint.com — we’re always here to help!

How long does delivery take?

Delivery times vary depending on the product and your location:

  • UK Standard Delivery: 3–7 business days

  • International Orders: 7–15 business days

You’ll be notified by email when your order has been shipped.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and order weight.
Occasionally, we offer free delivery all in UK

Can I cancel or change my order?

If you need to cancel or amend your order, please contact us immediately at support@dscountpoint.com.
Once your order has been dispatched, we are unable to make changes. However, you may still return it in accordance with our Return & Refund Policy.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please email us within 48 hours at support@dscountpoint.com with your order number and clear photos.
We’ll arrange a replacement or full refund as quickly as possible.